Please read our Privacy Policy before using Solve Media products or services. It outlines how we collect, store, use, disclose, and otherwise process, your personal information when providing these services to you. This policy may be changed without notice to you, so we recommend you review it regularly.
To create an account with Solve Media, you provide data including your name, email address, password, credit card details, and billing information.
This policy describes:
Scope
Solve Media develops and offers on subscription word puzzles hand-crafted and constructed in-house and wholly owned by Solve Media. “Solve Media”, “Solve”, “Team Solve”, or “we” or “us” refers to Solve Media in this Privacy Policy.
Your privacy is important to you and to us. Solve Media is committed to respecting your privacy.
To protect your privacy, Solve Media follows these principles:
Notice
Solve Media will ask you when we need information that personally identifies you or allows us to contact you. Generally, this information is requested when you create an account on www.mysolve.ca or when you fill out our survey, enter a contest, sign up to email newsletters, or join our on-line community.
We use your Personal Information for four primary purposes:
Consent
If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services. If you do not want us to communicate with you about other offers regarding Solve Media products, programs, events or services by email, postal mail or telephone, you may select the option stating that you do not wish to receive marketing messages from Solve Media.
If you choose not to register or provide personal information, you can still access www.mysolve.ca but you will not be able to access our product or any areas that require registration.
Access
Solve Media will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time - just log in to your Puzzle Portal and click “Settings”. There, you can:
Security
Solve Media has undertaken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration or destruction.
We use appropriate technical and organizational safeguards to protect your personal information against loss and any unauthorized access, use or disclosure.
We guarantee your e-commerce transactions to be safe and secure. When you place orders or access your personal information, your information is encrypted via SSL before it’s sent over the internet. SSL is one of the safest encryption technologies available. https://kajabi.com/policies/privacy
Your personal information is never shared outside the company without your permission. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in Canada or any other country where Solve Media, its subsidiaries, affiliates or agents are located.
The internet is not a secure place where privacy and confidentiality can be guaranteed.
You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your username and password, so do not share these with others.
Children Under the age of 13
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under age 13, please do not put your personal information on this website.
The Solve Media site does not publish content that is targeted to children. However, if you are concerned about your children providing Solve Media any personal information without your consent, we encourage you to talk to your children about safe and responsible use of their Personal Information while using the internet.
Enforcement
If for some reason you believe Solve Media has not adhered to these principles, please notify us by email at [email protected]a, and we will do our best to determine and correct the problem promptly. Please reference “Privacy Policy” in the subject line.
What we do with the information you share
When you join us, you provide us with your contact information, including your name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new products that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time.
For your convenience, we do save billing information in case you want to order from us in future. We also offer a monthly/yearly auto-renew option based on your subscription start date, so that you do not have to re-enter your billing information for recurring subscriptions. If the auto-renewal option is not selected, we do not use this information again without your permission. You can cancel your subscription at any time, however refunds are not issued.
Solve Media will disclose your personal information without notice, only if required to do so by law or in the good faith belief that such action is necessary to (a) conform the edicts of the law or comply with legal process served on Solve Media, or the site; (b) to protect and defend the rights or property of Solve Media and its family of Websites; and act in urgent circumstances to protect the personal safety of users of Solve Media, its Websites or the public.
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