Solve Help Center

Having some difficulties with your Solve subscription? Take a look at our frequently asked questions as a first step.

We're happy to have you with us! To sign up, simply click on the "Solve Store" link in the header of whichever page you're on. From there, select the subscription that best suits you and click on the picture to find out more and proceed to the payment.

Sometimes it takes a little while for your email to arrive, so here are some steps we recommend you take:

1. Check your spam folder. If we ended up in there, please add us to your contact list so it doesn't happen again. :)

2. Wait 5 minutes then refresh your inbox again.

3. If the two steps above don't work, you may have accidentally unsubscribed. In this case, send an email to [email protected] and our savvy tech support will get our Solve-bot on the task and send you a re-subscribe email.

Your weekly email from Solve Media contains an "unsubscribe" option at the very bottom of the email. When you click the "unsubscribe" link, this leads you to another page that will officially opt you out of emails. You now officially won't receive emails from us!

What's important to note here is that this doesn't cancel your actual subscription with us - we just won't send you emails anymore :) 

Alternatively, your email apps have another unsubscribe link that might appear at the top of your email - this does the same thing, you'll be unsubscribed from our email list (we know it's confusing - we had to figure this out too). 

Unsubscribing from your email does not cancel your subscription with us. You can still access your weekly collections on your puzzle portal through the website :) 

We're sad to see you go, the Solve community will miss you!

  1. First, you'll need to log in to your account.
  2. Click on your avatar in the top right corner, and click on "Settings" from the dropdown menu. 
  3. Click on "Billing Info" in the top right
  4. Select the "Cancel" button 
  5. Confirm your cancellation 
  6. Now that you've confirmed your cancellation, you will lose access to your puzzle portal at the end of your billing cycle

It happened to us too, don't fear - we can set your emails up again! 

Contact us at [email protected] and tell us that you are not receiving emails. One of our savvy admins will send you an email to "confirm your subscription" and you'll be re-added to our email list. 

If you wish to re-subscribe after cancelling, simply purchase the same subscription you had previously and then email [email protected] to let us know you'd like to restart from where you left off. A representative will reset your account to your previous progress, after which you'll receive your next week of puzzles.

Note: You may also receive your Week 1 email immediately after signing back up, so please disregard this in the meantime. We are consistently upgrading our offerings and in future this process will be more streamlined!

If you encounter an error while using our site, we recommend refreshing the page as the first course of action. 

If the problem still persists, email [email protected]. In the unlikely event you get a 404 page error, that’s our bad! We’d like to know about it, so please let us know via email at [email protected]

Our platform does not permit refunds on monthly subscriptions. Instead, you can cancel your subscription and your access will run until the end of your monthly billing period. See the “How do I cancel my subscription and account” question for more information.

Our products are delivered via PDF, so if you can edit a PDF on your device, you can use our products. However, please note our products are designed to be printed on paper as part of our philosophy of detaching from the online world.

Credit Card expired or compromised? 

To update your credit card information, log in to your account under the "Login" option on the menu bar of the website.

Click on your avatar/profile picture circle in the top right hand corner of the page.

Go to "Settings", then click "Billing Info" in the top right-hand corner of the page (note: this option won't appear if you have only had one-time payments).

Your credit card details will show. Click on "Replace" to replace the card, and complete the prompts. 

Click "Update" to apply changes. 

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